Sales Software Evolves to Accommodate Millennial Sellers
While there are endless column inches written about the cultural implications of Millennials and their behavior in popular culture, there are fewer interpretations of what their habits might mean to the world of business, and specifically workforce optimization.
Verint's New WFO App Promotes Safe BYOD Practices
Countless studies and articles have suggested recently that a mobile workforce is a happy workforce. Giving your employees the option to work wherever, whenever, is one of the biggest selling points a company can have. Being stuck behind a desk all day is quickly becoming a reality of the past. The only thing that seems to be holding this movement back is security concerns.
Top 10 Ways To Boost Contact Center Agent Performance
This white paper touches on the ways your contact center can improve agent performance by using a call recording and quality monitoring solution. Improving agent performance has many benefits, including creating a healthy work environment, where teams of agents can collectively strive to achieve common goals. It also makes sense that improved agent performance will also yield an improved customer experience.
Benefits of Call Recording & Call Monitoring for a Call Center
This white paper touches on the many benefits your call center will receive when choosing to implement a call recording and call monitoring system. Beyond compliance concerns, there are also quality assurance gains to be leveraged from your recorded calls. Your recordings become assets, an inventory of data from which you can find emerging trends, performance flaws, identify your team's superstars, and ultimately, maximize your center's opportunities creating an environment of stellar customer service.