3CLogic to Have Major Presence at ITEXPO
Raj Sharma, 3CLogic President and COO, will address the range of benefits businesses can achieve by migrating to IP and cloud within the contact center business world during the upcoming ITEXPO.
Want Happier Workers? Give Them the Info They Seek
"The NPW survey validates the employee expectations we see in the payroll and HR technology industry," said Scott Scherr, President, CEO, and Founder of Ultimate Software. "People expect the ability to access and manage their pay, benefits, retirement information, and more - at any time and from any device."
Top 10 Ways To Boost Contact Center Agent Performance
This white paper touches on the ways your contact center can improve agent performance by using a call recording and quality monitoring solution. Improving agent performance has many benefits, including creating a healthy work environment, where teams of agents can collectively strive to achieve common goals. It also makes sense that improved agent performance will also yield an improved customer experience.
Benefits of Call Recording & Call Monitoring for a Call Center
This white paper touches on the many benefits your call center will receive when choosing to implement a call recording and call monitoring system. Beyond compliance concerns, there are also quality assurance gains to be leveraged from your recorded calls. Your recordings become assets, an inventory of data from which you can find emerging trends, performance flaws, identify your team's superstars, and ultimately, maximize your center's opportunities creating an environment of stellar customer service.