Call Recording & WFO Solutions for PBX VENDORS
Call Recording & WFO Solutions for HOSTED VoIP VENDORS
Call Recording & WFO Solutions for CALL CENTER OUTSOURCERS
Call Recording & WFO Solutions for BPOs

Workforce Optimization Software Articles

  • CreditEase Improves Customer Experience with Verint WFO Solutions
    CreditEase has seen mass improvements to its operations and overall customer experience since implementing Verint's workforce optimization (WFO) solutions.
  • Sales Software Evolves to Accommodate Millennial Sellers
    While there are endless column inches written about the cultural implications of Millennials and their behavior in popular culture, there are fewer interpretations of what their habits might mean to the world of business, and specifically workforce optimization.
  • Mobile Workforce Management Solutions a Great Fit for an Evolving Workforce
    An increasingly mobile and dispersed workforce has made workforce optimization and management a challenge. Mobile workforce management (MWM) solutions monitor and automate remote workers and processes to aid businesses and managers in an evolving workforce climate.
  • Verint's New WFO App Promotes Safe BYOD Practices
    Countless studies and articles have suggested recently that a mobile workforce is a happy workforce. Giving your employees the option to work wherever, whenever, is one of the biggest selling points a company can have. Being stuck behind a desk all day is quickly becoming a reality of the past. The only thing that seems to be holding this movement back is security concerns.

Video Showcase

Virtual Observer WFO: Training to Optimization

Featured Whitepapers

  • Creating Accurate Forecasts in Enterprise Workforce Management
    Social networks have changed business. This goes without saying. But what social networks also have done is highlight the fundamental importance of the customer experience when it comes to product and brand marketing.
  • Top 10 Ways To Boost Contact Center Agent Performance
    This white paper touches on the ways your contact center can improve agent performance by using a call recording and quality monitoring solution. Improving agent performance has many benefits, including creating a healthy work environment, where teams of agents can collectively strive to achieve common goals. It also makes sense that improved agent performance will also yield an improved customer experience.
  • Benefits of Call Recording & Call Monitoring for a Call Center
    This white paper touches on the many benefits your call center will receive when choosing to implement a call recording and call monitoring system. Beyond compliance concerns, there are also quality assurance gains to be leveraged from your recorded calls. Your recordings become assets, an inventory of data from which you can find emerging trends, performance flaws, identify your team's superstars, and ultimately, maximize your center's opportunities creating an environment of stellar customer service.