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MiaRec Announces Hi-Def Call Recording

March 04, 2011
By David Sims - TMCnet Contributing Editor

MiaRec, a global vendor of Call Recording and Workforce Optimization products, has announced the release of high definition call recording.

A call recording and monitoring product, MiaRec supports the G.722 wideband codec, which “assures better compatibility with Polycom’s (News - Alert) high definition IP phones, Cisco, Avaya, Grandstream and other IP phones, which support wideband codecs,” company officials say.

Now as company officials say, of course there are a lot of benefits of VoIP telephony, noting “the most obvious one is cost. But does low cost always mean low quality?” It’s a good question.

With the G.722 codec, according to MiaRec officials, “the answer is absolutely not. HD VoIP telephony is a completely new level not only of VoIP telephony but of the world of communication in general. G.722 codec now enables VoIP conversations to be even clearer than traditional digital line/PSTN calls.”

So that’s throwing down the gauntlet -- No, not only are we low quality, we’re better quality than PSTN calls. Take that.

As company officials say, conference calls are a direct beneficiary of the enhancements offered by wideband audio: “Participants often struggle to figure out who is talking, or to understand speakers with accent” -- raise your hand if you know what they’re talking about, thank you, I see that hand -- so as a result, “Misunderstandings are commonplace due primarily to generally poor audio quality and an accumulation of background noise. In addition, the ubiquity of conference calls combined with the level of reverberation over speaker phones creates another set of audio problems.”

Almost exactly one year ago, TMC’s (News - Alert) Susan J. Campbell wrote that a global IP call recording and monitoring product for VoIP systems provider, Duxoft (News - Alert), announced the release of the new 64-bit version of its MiaRec call recording software.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Chris DiMarco

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