Workforce Optimization Software Featured Article

Jonathan Brinson Joins CSI's Virtual Observer WFO Solutions Team

January 08, 2013
By Amanda Ciccatelli - TMCnet Web Editor

A provider of WFO and call recording solutions, Coordinated Systems, Inc. (CSI (News - Alert)) has hired Jonathan Brinson to its’ Virtual Observer partner channel sales team. At CSI, Brinson will provide account management and business development within the company’s partner channel. Brinson brings more than 10 years of experience at Witness Systems/Verint, where he held responsibilities in Avaya (News - Alert) partner channel development and customer care. 

“Jonathan’s experience will benefit our channel greatly, providing go-to solution engineering, sales demonstrations, proposals and support for our resellers’ feet on the street,” said Rich Marcia, marketing director for CSI.

In its 40th year in business, CSI has found success from building quality, long-term relationships with customers and partners with its flagship product, Virtual Observer (VO), a call recording and workforce optimization contact center solution.

Brinson brings a skill set to CSI that originated in technical customer support, giving him a unique perspective to someone in his role, according to Marcia. His main responsibility is supporting the Avaya, Cisco (News - Alert), and other phone system dealers to help win and close business, and to ensure their customers are successful.

“Jonathan will be a tremendous asset, as he has a great deal of history in the enterprise workforce optimization space,” added Marcia.

This opportunity is exciting for Brinson as this new role at CSI comes at a time when the market is opening to the idea of affordable workforce optimization solutions. “There is no longer a need to purchase systems from the legacy industry giants – enterprises can gain much more value from a solution such as Virtual Observer, especially when you consider the long-term cost of ownership," he explained. 

Brinson added, "I can't wait to start presenting the value proposition to more distributors. Selling Virtual Observer is a win-win-win for us, for the resellers, and for the end users.”

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Edited by Rachel Ramsey

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