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Cloud Contact Center + Office 365: A Perfect Pair

September 29, 2016
By Stefania Viscusi - Assignment Desk, Content Management

Contact centers have moved into a new era of efficiency thanks to cloud technology. Cloud contact centers make it possible to cut costs, improve operations and deliver better overall services.

Add to this list the ability to also use Office 365 or Skype (News - Alert) for Business with the contact center solution and you have the makings for a very powerful offering.


That’s what Clarity Connect is now offering with its latest cloud contact center solution for Office 365 and Skype for Business.

Clarity (News - Alert) Connect already has clients in verticals including finance, education, healthcare, retail and more.

“Clarity Connect is the most significant and fully-realized cloud contact center solution for Office 365 available on the market,” said Jon Rauschenberger, CTO of Clarity. “No other vendor can provide the full-featured functionality of Clarity Connect with the seamless interaction with Office 365 and Skype for Business.”

Not only is this model flexible – but it also means that clients can move their contact center to the cloud more easily – whether they have Office 365 or Skype for Business now, or will be adding it later. They’ll be able to do so without the need for additional on premises infrastructure or additional software clients. And they’ll have all the voice clarity and power promised, too.

To hear more about the benefits of an Office 365 contact center, Clarity Connect and Call Tower are sponsoring a 45-minute webinar on Oct. 26 at 2 p.m. ET

Whether you’re a CIO, CTO, VP, Director of IT or a call center Exec, you’ll want to tune in and hear about how multi-channel collaboration can boost customer service, how infrastructure elimination can significantly reduce costs and how improvements in scalability, mobility and disaster recovery are all possible.  REGISTER NOW




Edited by Alicia Young



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