Workforce Optimization Software Featured Article

Verint Workforce Optimization Software Suite is Compatible with Cisco UCM

April 19, 2017

 

When two global companies come together to collaborate for the interoperability of the products and services they offer, it increases their customer base that much more. The completion of the certification of its workforce optimization software suite on Cisco (News - Alert) Unified Communications Manager, V11 in Q3 of 2016 by Verint is going to give both companies access to new markets. And for Verint (News - Alert), it means being able to create and deploy solutions that will improve the performance, capability and management of the network.



As a member of the Cisco Solution Partner Program, Verint will continue its long-standing collaboration, and build more solutions to improve its workforce optimization software and make it more available to its customers using Cisco's network and delivery expertise through its Unified Communications (News - Alert) Manager. The program is part of the Cisco Partner Ecosystem, which brings together third-party, independent hardware and software vendors to deliver integrated solutions to joint customers.

According to Verint, its work optimization software is going to seamlessly merge with UCM to improve daily operating functions by interacting with customers in the contact center and improve back-office business processes to shape the customer experience by combining software and services to help organizations. This is going to lead to high level visibility throughout the organization via a closed-loop solution set and capabilities that include session management, voice, video, messaging, mobility and web conferencing into performance, customer and other business intelligence.

"Working together, Verint and Cisco provide global organizations with the ability to unite applications and endpoints, while lowering operating costs. We’re delighted to continue collaborating with Cisco and look forward to building powerful solution capabilities," says John Bourne, senior vice president, global channels and alliances, Verint.

Verint currently serves more than 10,000 organizations in approximately 180 countries, including more than 80 percent of the Fortune 100, which count on the company's intelligence solution to make informed decisions with the actionable insights it provides.

The Verint workforce optimization software allows enterprises to increase employee and customer satisfaction and engagement, while at the same time lowering the cost of service delivery. This solution offers a comprehensive way to capture, evaluate, manage and analyze omni-channel customer interactions and manage performance of employees across the organizations or in targeted segments of the business. This includes back-office operations, branch operations, contact centers and financial trading rooms.

The single interface of the platform is available out of the box with unique business process workflows capable of delivering quick access to information for decision-makers with simplified system administration and maintenance, real-time enterprise collaboration, intuitive interfaces and navigation and lower total cost of ownership.




Edited by Maurice Nagle




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