Workforce Optimization Software Featured Article

Selecting the Right WFM for Your Enterprise

July 07, 2017
By Maurice Nagle - Web Editor

Looking for the best Workforce Management solution can be a daunting task. Finding just the right fit for your firm can turn overwhelming rather quickly, so this week we took a look at a preeminent WFM solution on market to help you in this task. The Virtual Observer (VO) Community WFM is much more than simply workforce optimization software. Let’s dig in to this robust solution.


Unlike other Workforce Management solutions, Virtual Observer Community offers a mobile app with real-time notifications to your agents, no matter where they are, what device they are using or carrier service they use. Quickly offer overtime and give your agents access to 100 percent of the rich desktop portal including schedule views, shift bidding and adherence reporting. The ability for you to stay connected to your team allows you to save time, and as we all know, time is money on the bottom line.


Virtual Observer Community utilizes five different forecasting models along with historical data to provide highly accurate forecasting, reducing the risks of overstaffing and producing a positive net cost savings. Include factors such as multi-channels, multi-skills and blended environments to generate extremely reliable forecasting schedules. Create a multitude of forecasted schedules to compare how each impacts the bottom line.


You’ll be off and running quickly with a proficient understanding of our system. Implementation and training are performed onsite over the course of three visits, where we will train your team using your call data, your agents and shift types in a “live” setting putting you quickly in production. Post training optimization is optional but recommended to maximize your return on investment.


Virtual Observer Community is a 100 percent Web-based solution which reduces IT complexities right out of the gate. With no third party middleware there’s no external points of failure. Supporting a 100 percent virtualized server environment makes Virtual Observer Community the hands-down IT preference for managing workforce management resources and expenses.

So…what WFM are you using?

Edited by Alicia Young

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