Workforce Optimization Software Featured Article

ForeSee Unveils Enhancements to CX Suite

August 04, 2017

By Maurice Nagle,
Web Editor

The customer journey can be different for each company. The customer experience can be crafted in a unique way to your business to usher prospective through the contact center pipeline, resulting in higher revenue, happy customers and a healthy company. At the core of this is technology, namely workforce optimization software, contact center solutions and more.


Recently, ForeSee unveiled the newest version of the ForeSee CX Suite, aimed at managing the customer experience from a centralized place. The ForeSee has been hard at work over the last year putting the enhancements in place; let’s take a look at what’s new.

There are five key areas seeing improvement in the new release. The ForeSee Mobile App earned an update, and now users can access respondent-level details from Voice of Customer (VoC) feeds. The platform’s flexible survey design makes the process of capturing feedback or deploying surveys that much easier. Also, Topics dashboards offer much in the way of analytics with industry specific taxonomies as well as the ability to upload or integrate custom data.

The new and improved offering offers location hierarchy, which offers the ability to manage and create multiple hierarchy types with real time data analysis. And with the new Store and Location leaderboard, visibility is increased across operations.

“ForeSee’s new release builds on our vision to give companies everything they need to identify and act on critical customer experience issues across the complete customer journey for all channels, powered by the certainty of our scientifically proven model,” said Pete Daffern, CEO at ForeSee. “Providing a fantastic omnichannel customer experience is the last frontier of differentiation for companies. Today’s enhancements to ForeSee CX Suite, combined with the best infrastructure in the industry, reinforce our commitment to helping companies engage a powerful and strategic solution to win on customer experience.”

ForeSee is bringing foresight to the table with its future-forward customer experience solution. The future is now, and you only get one chance to make a first impression. 





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