Workforce Optimization Software Featured Article

Group Elite Picks Verint for WFO

October 12, 2017
By Paula Bernier - Executive Editor, TMC

Professional services organization Group Elite Communications has jumped ship from its relationship with another workforce optimization vendor. And it recently established a new WFO partnership with Verint (News - Alert) Systems Inc.

Group Elite Communications offers consulting, installation, sales, and support services in Africa, the Americas, Europe, and the Middle East. Since the companies came together this summer, they have won multiple deals in various parts of the world.

That includes wins with two major health care providers based in the U.S. Group Elite Communications and Verint Systems also have been tapped to provide solutions for a public safety organization in Central and Latin America.

Also, a large outsourcer operating in the Europe, the Middle East, and Africa has replaced its previous WFO supplier with hosted and on-premises customer engagement solutions from Verint. Voice of the customer analytics and workforce optimization tools from Verint are part of that deal.

“Verint has quickly proven to be the partner that is going to enable innovative ways for multiple organizations to work together and excel in delivering customer value,” says Michael Moore, founder and president of Group Elite Communications. “We are now proudly enabling Verint’s channel ecosystem to be significantly more agile and nimble, and not only meet but exceed specific customer requirements.”

Elan Moriah, president of customer engagement solutions at Verint added: “We are expanding our partnership program and pleased to have established resellers and full service providers, such as Group Elite, switch to our program. We offer partners a comprehensive, market-leading portfolio based on open design and a modular approach, as well as the benefits of ACD neutrality and flexible cloud models,” adds Verint’s. “A comprehensive partner ecosystem focused on customer success is core to our market leadership strategy. We welcome Group Elite to our growing partnership program.”

Edited by Mandi Nowitz